Customer Service

I rarely ever get manicures. (I have a hard time sitting still, nevermind sitting still while someone pampers me.)

But last Friday, I treated myself to a “Dutch Tulips” color on my short, garden-blistered nails. I went to a fairly non-descript nail salon, and expected a fairly straightforward mani.

My manicurist was pretty silent throughout the treatment. I could tell that her English was limited, and she seems more interested in her Dunkin’ Donuts iced coffee than chatting with me. (This was A-OKAY with me since I actually enjoy a little quiet time during any sort of massage, pedicures, or manicures.) However, as she finished polishing my final pinkie, she looked up and smiled. “Have you been here before?”

“Twice last year,” I responded.

“Well, we appreciate your business.” Her comment was genuine, accompanied with a smile. “Thank you very much.”

Appreciation is appreciated. And lately, I’ve been paying a little more attention to businesses who pay attention to the customer. I don’t need a handwritten thank you, simply for buying a book. However, it’s nice to be recognized for where you spend your money.

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